Services
The Americana at Brand proudly offers an array of five-star services to ensure every visit is an enjoyable one.
For any assistance, please visit Caruso Concierge or call us at 818.637.8982.
PREMIUM GIFT BOXES
You’ve found the perfect present, now wrap it with love with our premium Gift Boxes, available at Caruso Concierge in two ready-to-gift sizes (medium: $8 and large: $10). Each comes with a card & envelope, tissue paper, and your choice of a red or silver ribbon.
BELLMAN SERVICE, PACKAGE ASSISTANCE AND HANDS-FREE SHOPPING
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
RESTAURANT AND TRAVEL RESERVATIONS
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
ASSISTANCE WITH CONCERT AND EVENT TICKETS
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
POSTAGE, MAIL, SHIPPING AND DELIVERY ASSISTANCE
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
SHOPPING AND REGISTRY ASSISTANCE
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
STUDIO SERVICES ASSISTANCE
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
CUSTOMIZED EVENT PLANNING
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
WHEELCHAIRS, CELL PHONE CHARGERS AND UMBRELLAS
Caruso Concierge provides complimentary wheelchair and cell phone charger (ages 18+) rentals. To arrange, please visit the Caruso Concierge desk with a valid photo ID and debit/credit card. Guests will not be charged as long as items are returned at the end of their visit. Umbrellas are available for purchase at $25 each (tax not included).
Union Bank® ATM
The Union Bank® ATM is located near The Grand Lobby, near Caruso Concierge.
Union Bank® offers a full spectrum of financial products and services to consumers, small and large business, public entities and non-profits through a network of over 340 consumer banking branches in California, Oregon, and Washington. Additionally, through The Private Bank, it offers a variety of comprehensive and customizable wealth management services.
FOREIGN LANGUAGE AND TOURISM ASSISTANCE
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
NOTARY SERVICES
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
PET POLICY
We are a pet-friendly destination and welcome all of your canine friends.
Gift Cards
Gift cards are available in amounts ranging from $20 to $1,000. They can be purchased at Caruso Concierge in the Grand Lobby.
The Americana at Brand American Express(R) Gift Card is redeemable nationwide, virtually everywhere American Express(R) Cards are accepted. Our Gift Cards make a perfect gift for corporate incentive programs and special holidays.
Use Gift Card only at U.S. merchants that accept American Express® Cards, except for recurring payment. No ATM use. Funds do not expire. Not redeemable for cash, except where required by law. Additional limitations apply. See Cardholder Agreement for complete details. Gift Card is issued by American Express Prepaid Card Management Corporation (PCMC). PCMC is licensed as a Money Transmitter by the New York State Department of Financial Services. NMLS ID# 913823.
Valet Parking
Valet parking services are now available daily with updated health and safety measures.
Hours
Sunday – Thursday: 10AM – 8PM
Friday & Saturday: 10AM – 9PM
Christmas: Closed
Located on Caruso Avenue off Brand Boulevard.
Rates
First Hour: $12.00
Each Additional 30 Minutes: $2.00
Daily Maximum (5 hours): $30.00
For your health and safety, we have implemented the use of the following: key bags, UV sanitization boxes for each set of keys, seat covers, gear shift covers and steering wheel covers.
Each valet attendant will be equipped with gloves, a mask and a face shield.
Car Wash
Get the perfect shine with any one of
our luxurious car wash services.
Simply leave your keys, enjoy your shopping experience,
and we’ll have it ready for you when you return.
LUXURY • $40
Includes:
Hand wash
Interior vacuuming
Interior wipe-down
Quick Detailer
Window cleaning
Tire dressing
ENHANCE • $65
Includes Luxury package +
Ultimate quick wax
Aromatic essence (by request)
RENEW • $199
Includes Enhance package +
Exfoliating treatment
Carnauba hand wax
THE AMERICANA • $299
Includes Renew package +
Single stage polishing
Interior spot cleaning
Interior conditioning
Fuel Up with Fuelster
Fuelster offers on-site refueling for your vehicle, so you have more time to shop, dine and soak up the sunshine.
Family Amenities
Every Tuesday on The Green | 10AM & 11AM
Kids, parents and caregivers are invited to experience a weekly dose of fun, featuring live music, storytelling, puppet shows and so much more!
Availability is limited — please RSVP
Please maintain proper physical distancing.
Family Lounge
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.