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Services

The Americana at Brand proudly offers an array of five-star services to ensure every visit is an enjoyable one.
For any assistance, please visit Caruso Concierge or call us at 818.637.8982.

Services Listing

5-STAR CONCIERGE

Guests of The Americana at Brand have access to our award-winning Concierge Services. Our Concierge team is available to assist with any task. This complimentary resource offers guests the ultimate convenience, from gifting and shopping assistance to travel and meal reservations, as well as one-of-a-kind event planning.

PREMIUM GIFT BOXES

You’ve found the perfect present, now wrap it with love with our premium Gift Boxes, available at Caruso Concierge in two ready-to-gift sizes (medium: $8 and large: $10). Each comes with a card & envelope, tissue paper, and your choice of a red or silver ribbon.

PORTER SERVICE, PACKAGE ASSISTANCE AND HANDS-FREE SHOPPING

Our porters are happy to help take the weight off through hands-free shopping. They can retrieve guests’ shopping bags and either place them in their vehicle or securely store them for later pickup.

RESTAURANT AND TRAVEL RESERVATIONS

Caruso Concierge can secure dining reservations for The Americana at Brand or elsewhere in the city, as well as arrange transportation and plan guest vacations.

ASSISTANCE WITH CONCERT AND EVENT TICKETS

Our Caruso Concierge has access to many of the most popular concert and event venues as well as theme parks, attractions and tours across Southern California. We do our best to help guests reserve tickets to upcoming shows, can’t-miss attractions and so much more. For theme parks, attractions and tours, please visit the website linked here.

POSTAGE, MAIL, SHIPPING AND DELIVERY ASSISTANCE

Caruso Concierge is available to assist with various shipping and courier services, such as USOS, UPS & FedEx (if the guest has their own account).

WHEELCHAIR, UMBRELLA, AND CELL PHONE CHARGER RENTALS

Caruso Concierge provides complimentary wheelchair and cell phone charger (ages 18+) rentals. To arrange, please visit the Caruso Concierge desk with a valid photo ID and debit/credit card. Guests will not be charged as long as items are returned at the end of their visit. Umbrellas are available for purchase at $25 each (tax not included).

FOREIGN LANGUAGE AND TOURISM ASSISTANCE

We are happy to work with guests to enhance their overall stay in Los Angeles. Caruso Concierge will book hotels, make reservations and recommend nearby attractions. We can also provide guests with bilingual services at the desk, plus dozens of languages through KIPSU texting service.

PET POLICY

We are a pet-friendly destination and welcome all of your canine friends.

ASSISTANCE WITH TRANSPORTATION ARRANGEMENTS

Our Concierge can secure private and rideshare transportation services in the city.

ADA HEARING DEVICES

Hearing devices are available to guests upon request. Please visit Caruso Concierge to learn more.

Gift Cards

Gift cards are available in amounts ranging from $20 – $1,000. They can be purchased at Caruso Concierge in The Grand Lobby.

Our Gift Cards make a perfect gift for corporate incentive programs and special holidays.

No ATM use. Funds do not expire. Not redeemable for cash, except where required by law. Additional limitations apply. See Cardholder Agreement for complete details.

Caruso Signature

A guy with two girls enjoying their breakfast and their drinks on the table

It’s our premier loyalty program, offering an all-new way to experience the world of Caruso. Members enjoy exclusive rewards, personalized offers, members-only parking and premium concierge services across all Caruso destinations. Visit CarusoSignature.com to learn more.

Valet Parking

A girl is standing outside her car and talking to the valet parking boy with smile

Hours
Sunday – Thursday: 10AM – 8PM
Friday & Saturday: 10AM – 9PM

Located on Caruso Avenue off Brand Boulevard.

 

SIGNATURE CARUSO CANDLES AND DIFFUSERS

candles

Our signature Caruso scented candles and diffusers are available for purchase at Caruso Concierge.

Car Wash

Temporarily closed until further notice.

 

Family Amenities

A teen boy and a girl running in same direction with smile
Kids Club in Collaboration with Apple TV+

Every Tuesday on The Green | 10AM & 11AM

Kids, parents and caregivers are invited to experience a weekly dose of fun, featuring live music, storytelling, puppet shows and so much more.

RSVP

Family Lounge

We invite parents, caregivers and children to visit The Americana at Brand’s Family Lounge, located in The Grand Lobby past the restrooms. There you will find changing stations, nursing rooms, a play area for kids and more.