Services
The Americana at Brand proudly offers an array of five-star services to ensure every visit is an enjoyable one.
For any assistance, please visit Caruso Concierge or call us at 818.637.8982.
Services Listing
5-STAR CONCIERGE
Guests of The Americana at Brand have access to our award-winning Concierge Services. Our Concierge team is available to assist with any task. This complimentary resource offers guests the ultimate convenience, from gifting and shopping assistance to travel and meal reservations, as well as one-of-a-kind event planning.
PREMIUM GIFT BOXES
You’ve found the perfect present, now wrap it with love with our premium Gift Boxes, available at Caruso Concierge in two ready-to-gift sizes (medium: $8 and large: $10). Each comes with a card & envelope, tissue paper, and your choice of a red or silver ribbon.
PORTER SERVICE, PACKAGE ASSISTANCE AND HANDS-FREE SHOPPING
Our porters are happy to help take the weight off through hands-free shopping. They can retrieve guests’ shopping bags and either place them in their vehicle or securely store them for later pickup.
RESTAURANT AND TRAVEL RESERVATIONS
Caruso Concierge can secure dining reservations for The Americana at Brand or elsewhere in the city, as well as arrange transportation and plan guest vacations.
ASSISTANCE WITH CONCERT AND EVENT TICKETS
Our Caruso Concierge has access to many of the most popular concert and event venues as well as theme parks, attractions and tours across Southern California. We do our best to help guests reserve tickets to upcoming shows, can’t-miss attractions and so much more. For theme parks, attractions and tours, please visit the website linked here.
POSTAGE, MAIL, SHIPPING AND DELIVERY ASSISTANCE
Caruso Concierge is available to arrange various shipping and courier services, including Caruso Store-to-Door delivery from The Americana at Brand retailers. Please call 818.637.8982 or visit Caruso Concierge in The Grand Lobby for assistance.
WHEELCHAIR, UMBRELLA, AND CELL PHONE CHARGER RENTALS
Caruso Concierge provides complimentary wheelchair, umbrella and cell phone charger (ages 18+) rentals. To arrange, please visit the Caruso Concierge desk with a valid photo ID and debit/credit card. Guests will not be charged as long as items are returned at the end of their visit. Umbrellas are available for purchase at $25 each (tax not included).
FOREIGN LANGUAGE AND TOURISM ASSISTANCE
We are happy to work with guests to enhance their overall stay in Los Angeles. Caruso Concierge will book hotels, make reservations and recommend nearby attractions. We can also provide guests with bilingual services at the desk, plus dozens of languages through KIPSU texting service.
PET POLICY
We are a pet-friendly destination and welcome all of your canine friends.
ASSISTANCE WITH TRANSPORTATION ARRANGEMENTS
Our Concierge can secure private and rideshare transportation services in the city.
ADA Services
- ADA Accessible parking – Second floor
- Wheelchair rental
- Escort assistance on property by public safety
- Designated ADA areas available at all events (first-come-first-serve)
- Hearing devices are available upon request.
- ADA ramps located throughout the property
Gift Cards
Gift cards are available in amounts ranging from $20 – $1,000. They can be purchased at Caruso Concierge in The Grand Lobby.
Our Mastercard Gift Cards make a perfect gift for corporate incentive programs and special holidays.
Purchase fees apply per card. No ATM use. Funds do not expire. Not redeemable for cash, except where required by law. Additional limitations apply. See Cardholder Agreement for complete details.
Caruso Signature
It’s our premier loyalty program, offering an all-new way to experience the world of Caruso. Members enjoy exclusive rewards, personalized offers, members-only parking and premium concierge services across all Caruso destinations. Visit CarusoSignature.com to learn more.
Valet Parking
Regular Hours
Sunday – Thursday: 10AM – 9PM
Friday & Saturday: 10AM – 10PM
Located on Caruso Avenue off Brand Boulevard.
Signature Caruso Candles and Diffusers
Our signature Caruso scented candles and diffusers are available for purchase at Caruso Concierge.
Car Wash
Get the perfect shine with any one of our luxurious car wash services.
Simply leave your keys, enjoy your shopping experience, and we’ll have it ready for you when you return.
Available daily from 11AM – 7PM.
Drop off is available on Level 3.
STANDARD • $25
Sedans & SUVs
WAX • $50
MINI DETAIL • $75
Shampoo (Floor Mats)
Vacuum
Exterior Wax
Dust Wiping (Dashboard & Trim)
FULL DETAIL • $150
Shampoo (Seats & Floor Mats)
Vacuum
Exterior Wax
Armor All Wiping (Dashboard & Trim)
Please note: The Auto Salon does not use air guns, nor does it operate under inclement weather conditions.
Family Amenities
Every Tuesday on The Green | 10AM & 11AM
Kids, parents and caregivers are invited to experience a weekly dose of fun, featuring live music, storytelling, puppet shows and so much more.
Family Lounge
We invite parents, caregivers and children to visit The Americana at Brand’s Family Lounge, located in The Grand Lobby past the restrooms. There you will find changing stations, nursing rooms, a play area for kids and more.