Services
We can’t wait to see you at The Americana at Brand. While we continue to adapt during these uncertain times, we would like to ensure the health and safety of our guests remain top priorities. We’re excited to reopen our Caruso Concierge desks beginning June 1. To continue to provide everyone with a secure environment, the below services are temporarily unavailable.
NEW! PREMIUM GIFT BOXES
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
BELLMAN SERVICE, PACKAGE ASSISTANCE AND HANDS-FREE SHOPPING
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
RESTAURANT AND TRAVEL RESERVATIONS
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
ASSISTANCE WITH CONCERT AND EVENT TICKETS
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
POSTAGE, MAIL, SHIPPING AND DELIVERY ASSISTANCE
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
SHOPPING AND REGISTRY ASSISTANCE
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
STUDIO SERVICES ASSISTANCE
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
CUSTOMIZED EVENT PLANNING
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
STROLLER, WHEELCHAIR, UMBRELLA AND CELL PHONE CHARGER RENTALS
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
Union Bank® ATM
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
FOREIGN LANGUAGE AND TOURISM ASSISTANCE
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
NOTARY SERVICES
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
PET POLICY
We are a pet-friendly destination and welcome all of your canine friends.
Gift Cards
To ensure the health and safety of our employees and guests, gift card services are temporarily unavailable. Please check back for updates.
The Americana at Brand American Express(R) Gift Card is redeemable nationwide, virtually everywhere American Express(R) Cards are accepted. Our Gift Cards make a perfect gift for corporate incentive programs and special holidays.
Use Gift Card only at U.S. merchants that accept American Express® Cards, except for recurring payment. No ATM use. Funds do not expire. Not redeemable for cash, except where required by law. Additional limitations apply. See Cardholder Agreement for complete details. Gift Card is issued by American Express Prepaid Card Management Corporation (PCMC). PCMC is licensed as a Money Transmitter by the New York State Department of Financial Services. NMLS ID# 913823.
Valet Parking
To ensure the health and safety of our employees and guests, valet parking is temporarily closed. Please check back for updates.
Car Wash
To ensure the health and safety of our employees and guests, car wash services are temporarily unavailable. Please check back for updates.
Family Amenities
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
Kids Club
Your favorite entertainers are going virtual with the @AmericanaBrand Kids Club series, featuring kid-friendly performances on Instagram. Follow along every Tuesday at 10AM as we sing, dance and play together!