Services
The Americana at Brand proudly offers an array of five-star services to ensure every visit is an enjoyable one.
For any assistance, please visit Caruso Concierge or call us at 818.637.8982.
Services Listing
PREMIUM GIFT BOXES
You’ve found the perfect present, now wrap it with love with our premium Gift Boxes, available at Caruso Concierge in two ready-to-gift sizes (medium: $8 and large: $10). Each comes with a card & envelope, tissue paper, and your choice of a red or silver ribbon.
BELLMAN SERVICE, PACKAGE ASSISTANCE AND HANDS-FREE SHOPPING
Our porters are happy to help take the weight off through package assistance and porter service up to 25 lbs.
RESTAURANT RESERVATIONS
Caruso Concierge can secure dining reservations for The Americana at Brand or elsewhere in the city.
ASSISTANCE WITH CONCERT AND EVENT TICKETS
Caruso Concierge has access to many of the most popular concert and event venues in Southern California, and we do our best to help guests reserve tickets to upcoming shows.
POSTAGE, MAIL, SHIPPING AND DELIVERY ASSISTANCE
Caruso Concierge is available to assist with various shipping and courier services, such as USOS, UPS & FedEx (if the guest has their own account).
WHEELCHAIRS, CELL PHONE CHARGERS AND UMBRELLAS
Caruso Concierge provides complimentary wheelchair and cell phone charger (ages 18+) rentals. To arrange, please visit the Caruso Concierge desk with a valid photo ID and debit/credit card. Guests will not be charged as long as items are returned at the end of their visit. Umbrellas are available for purchase at $25 each (tax not included).
Union Bank® ATM
The Union Bank® ATM is located near The Grand Lobby, near Caruso Concierge.
Union Bank® offers a full spectrum of financial products and services to consumers, small and large business, public entities and non-profits through a network of over 340 consumer banking branches in California, Oregon, and Washington. Additionally, through The Private Bank, it offers a variety of comprehensive and customizable wealth management services.
FOREIGN LANGUAGE AND TOURISM ASSISTANCE
We are happy to work with guests to enhance their overall stay in Los Angeles. Caruso Concierge will book hotels, make reservations and recommend nearby attractions. We can also provide guests with bilingual services at the desk, plus dozens of languages through KIPSU texting service.
NOTARY SERVICES
Guests can make appointments for Notary services, through our Concierge 24 hours in advance.
PET POLICY
We are a pet-friendly destination and welcome all of your canine friends.
ADA HEARING DEVICES
Hearing devices are available to guests upon request. Please visit Caruso Concierge to learn more.
Gift Cards
Gift cards are available in amounts ranging from $20 to $1,000. They can be purchased at Caruso Concierge in the Grand Lobby.
The Americana at Brand American Express(R) Gift Card is redeemable nationwide, virtually everywhere American Express(R) Cards are accepted. Our Gift Cards make a perfect gift for corporate incentive programs and special holidays.
Use Gift Card only at U.S. merchants that accept American Express® Cards, except for recurring payment. No ATM use. Funds do not expire. Not redeemable for cash, except where required by law. Additional limitations apply. See Cardholder Agreement for complete details. Gift Card is issued by American Express Prepaid Card Management Corporation (PCMC). PCMC is licensed as a Money Transmitter by the New York State Department of Financial Services. NMLS ID# 913823.
Valet Parking
Hours
Sunday – Thursday: 10AM – 8PM
Friday & Saturday: 10AM – 9PM
Christmas: Closed
Located on Caruso Avenue off Brand Boulevard.
Rates
First Hour: $12.00
Each Additional 30 Minutes: $2.00
Daily Maximum (5 hours): $30.00
Family Amenities
Every Tuesday on The Green | 10AM & 11AM
Kids, parents and caregivers are invited to experience a weekly dose of fun, featuring live music, storytelling, puppet shows and so much more.
Family Lounge
We invite parents, caregivers and children to visit The Americana at Brand’s Family Lounge, located in The Grand Lobby past the restrooms. There you will find changing stations, nursing rooms, a play area for kids and more.