Services
The Americana at Brand proudly offers an array of five-star services to ensure every visit is an enjoyable one.
For any assistance, please visit Caruso Concierge or call us at 818.637.8982.
Services Listing
5-STAR CONCIERGE
Guests of The Americana at Brand have access to our award-winning Concierge Services. Our Concierge team is available to assist with any task. This complimentary resource offers guests the ultimate convenience, from gifting and shopping assistance to travel and meal reservations, as well as one-of-a-kind event planning.
PREMIUM GIFT BOXES
You’ve found the perfect present, now wrap it with love with our premium Gift Boxes, available at Caruso Concierge in two ready-to-gift sizes (medium: $8 and large: $10). Each comes with a card & envelope, tissue paper, and your choice of a red or silver ribbon.
PORTER SERVICE, PACKAGE ASSISTANCE AND HANDS-FREE SHOPPING
Our porters are happy to help take the weight off through hands-free shopping. They can retrieve guests’ shopping bags and either place them in their vehicle or securely store them for later pickup.
RESTAURANT AND TRAVEL RESERVATIONS
Caruso Concierge can secure dining reservations for The Americana at Brand or elsewhere in the city, as well as arrange transportation and plan guest vacations.
ASSISTANCE WITH CONCERT AND EVENT TICKETS
Our Caruso Concierge has access to many of the most popular concert and event venues as well as theme parks, attractions and tours across Southern California. We do our best to help guests reserve tickets to upcoming shows, can’t-miss attractions and so much more. For theme parks, attractions and tours, please visit the website linked here.
POSTAGE, MAIL, SHIPPING AND DELIVERY ASSISTANCE
Caruso Concierge is available to assist with various shipping and courier services, such as USOS, UPS & FedEx (if the guest has their own account).
STROLLERS, WHEELCHAIRS, UMBRELLAS AND CELL PHONE CHARGER RENTALS
Caruso Concierge provides complimentary wheelchair and cell phone charger (ages 18+) rentals. To arrange, please visit the Caruso Concierge desk with a valid photo ID and debit/credit card. Guests will not be charged as long as items are returned at the end of their visit. Umbrellas are available for purchase at $25 each (tax not included).
US Bank® ATM
The US Bank® ATM is located near The Grand Lobby, near Caruso Concierge.
FOREIGN LANGUAGE AND TOURISM ASSISTANCE
We are happy to work with guests to enhance their overall stay in Los Angeles. Caruso Concierge will book hotels, make reservations and recommend nearby attractions. We can also provide guests with bilingual services at the desk, plus dozens of languages through KIPSU texting service.
PET POLICY
We are a pet-friendly destination and welcome all of your canine friends.
ASSISTANCE WITH TRANSPORTATION ARRANGEMENTS
Our Concierge can secure private and rideshare transportation services in the city.
ADA HEARING DEVICES
Hearing devices are available to guests upon request. Please visit Caruso Concierge to learn more.
Gift Cards
Gift cards are available in amounts ranging from $20 to $1,000. They can be purchased at Caruso Concierge in the Grand Lobby.
The Americana at Brand American Express(R) Gift Card is redeemable nationwide, virtually everywhere American Express(R) Cards are accepted. Our Gift Cards make a perfect gift for corporate incentive programs and special holidays.
Use Gift Card only at U.S. merchants that accept American Express® Cards, except for recurring payment. No ATM use. Funds do not expire. Not redeemable for cash, except where required by law. Additional limitations apply. See Cardholder Agreement for complete details. Gift Card is issued by American Express Prepaid Card Management Corporation (PCMC). PCMC is licensed as a Money Transmitter by the New York State Department of Financial Services. NMLS ID# 913823.
Caruso Signature
It’s our premier loyalty program, offering an all-new way to experience the world of Caruso. Members enjoy exclusive rewards, personalized offers, members-only parking and premium concierge services across all Caruso destinations. Visit CarusoSignature.com to learn more.
Valet Parking
Hours
Sunday – Thursday: 10AM – 8PM
Friday & Saturday: 10AM – 9PM
Located on Caruso Avenue off Brand Boulevard.
SIGNATURE CARUSO CANDLES AND DIFFUSERS
Our signature Caruso scented candles and diffusers are available for purchase at Caruso Concierge.
Car Wash
Get the perfect shine with any one of our luxurious car wash services.
Simply leave your keys, enjoy your shopping experience, and we’ll have it ready for you when you return.
Available daily from 11AM – 7PM.
Drop off is available on Level 3.
STANDARD • $25
Sedans & SUVs
WAX • $50
MINI DETAIL • $75
Shampoo (Floor Mats)
Vacuum
Exterior Wax
Dust Wiping (Dashboard & Trim)
FULL DETAIL • $150
Shampoo (Seats & Floor Mats)
Vacuum
Exterior Wax
Armor All Wiping (Dashboard & Trim)
Please note: The Auto Salon does not use air guns, nor does it operate under inclement weather conditions.
Family Amenities
Every Tuesday on The Green | 10AM & 11AM
Kids, parents and caregivers are invited to experience a weekly dose of fun, featuring live music, storytelling, puppet shows and so much more.
Family Lounge
We invite parents, caregivers and children to visit The Americana at Brand’s Family Lounge, located in The Grand Lobby past the restrooms. There you will find changing stations, nursing rooms, a play area for kids and more.