Services
The Americana at Brand proudly offers an array of five-star services to ensure every visit is an enjoyable one.
For any assistance, please visit Caruso Concierge or call us at 818.637.8982.
NEW! STORE-TO-DOOR
This holiday season, we’re bringing The Grove to you with a shopping experience unlike any other. Explore an online collection of must-haves, or book a virtual shopping appointment with Caruso Concierge — a one-on-one call designed to help you find exactly what you’re looking for from any of your favorite brands.
Our festive gift guide is here to inspire you, too! Take a look at a handpicked selection of go-to gifts, ready to be added to your cart and delivered to your door.
Whether you’re surprising a loved one or treating yourself, we invite you to sit back, relax, and let your fingers do the shopping.
PREMIUM GIFT BOXES
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
BELLMAN SERVICE, PACKAGE ASSISTANCE AND HANDS-FREE SHOPPING
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
RESTAURANT AND TRAVEL RESERVATIONS
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
ASSISTANCE WITH CONCERT AND EVENT TICKETS
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
POSTAGE, MAIL, SHIPPING AND DELIVERY ASSISTANCE
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
SHOPPING AND REGISTRY ASSISTANCE
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
STUDIO SERVICES ASSISTANCE
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
CUSTOMIZED EVENT PLANNING
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
STROLLER, WHEELCHAIR, UMBRELLA AND CELL PHONE CHARGER RENTALS
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
Union Bank® ATM
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
FOREIGN LANGUAGE AND TOURISM ASSISTANCE
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
NOTARY SERVICES
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.
PET POLICY
We are a pet-friendly destination and welcome all of your canine friends.
Gift Cards
Gift cards are available in amounts ranging from $20 to $1,000. They can be purchased at Caruso Concierge in the Grand Lobby.
The Americana at Brand American Express(R) Gift Card is redeemable nationwide, virtually everywhere American Express(R) Cards are accepted. Our Gift Cards make a perfect gift for corporate incentive programs and special holidays.
Use Gift Card only at U.S. merchants that accept American Express® Cards, except for recurring payment. No ATM use. Funds do not expire. Not redeemable for cash, except where required by law. Additional limitations apply. See Cardholder Agreement for complete details. Gift Card is issued by American Express Prepaid Card Management Corporation (PCMC). PCMC is licensed as a Money Transmitter by the New York State Department of Financial Services. NMLS ID# 913823.
Valet Parking
Valet parking services are now available daily with updated health and safety measures.
Sunday – Thursday: 10AM – 8PM
Friday – Saturday: 10AM – 9PM
Located on Caruso Avenue off Brand Boulevard.
Valet Parking Rates
First Hour: $12.00
Each Additional 30 Minutes: $2.00
Daily Maximum (5 hours): $30.00
For your health and safety, we have implemented the use of the following: key bags, UV sanitization boxes for each set of keys, seat covers, gear shift covers and steering wheel covers.
Each valet attendant will be equipped with gloves, a mask and a face shield.
Car Wash
Get the perfect shine with any one of
our luxurious car wash services.
Simply leave your keys, enjoy your shopping experience,
and we’ll have it ready for you when you return.
LUXURY • $40
Includes:
Hand wash
Interior vacuuming
Interior wipe-down
Quick Detailer
Window cleaning
Tire dressing
ENHANCE • $65
Includes Luxury package +
Ultimate quick wax
Aromatic essence (by request)
RENEW • $199
Includes Enhance package +
Exfoliating treatment
Carnauba hand wax
THE AMERICANA • $299
Includes Renew package +
Single stage polishing
Interior spot cleaning
Interior conditioning
Fuel up with Fuelster
Fuelster offers on-site refueling for your vehicle, so you have more time to shop, dine and soak up the sunshine. Learn more here.
Family Amenities
To ensure the health and safety of our employees and guests, these services are temporarily unavailable. Please check back for updates.