Frequently Asked Questions
Who is eligible to participate?
Anyone who is over the age of 13 and who meets the additional eligibility requirements set forth in the “Program Terms and Conditions” is eligible to enroll in Caruso Rewards.
How do I earn points?
With Caruso Rewards, you will earn one point for every dollar you spend at The Grove and The Americana at Brand at all stores, kiosks, restaurants (excluding tip), movie theaters and property services (like car washes and shoe shines) during the program period.* Gift card purchases, including property tenant gift cards and The Grove/The Americana at Brand American Express Gift Cards, are not eligible for Caruso Rewards points.
*Some exceptions may apply.
What rewards will I earn with my points?
As a member, you will receive perks – such as complimentary parking and gift cards – as well as special offers and access to events.
How and when do I submit my receipts for points?
All receipts must be submitted within 60 days of purchase. There are five ways you can submit them:
1) Via the Caruso mobile app. Simply scan each receipt for automatic processing; one scan per receipt. Note: it may take up to 48 hours for your points to post to your account. You can download the Caruso app for free from the Apple App Store or Google Play store for Android.
2) Email copies of your receipts to Points@CarusoRewards.com. Please use one receipt per PDF or JPG.
3) Text copies of your receipts. Take a photo and text it to 811811 with the message POINTS. Caruso Rewards is not responsible for texting charges.
4) Upload PDFs of each receipt at The Grove or The Americana at Brand websites. Simply log into your Caruso Rewards account, click on “Submit New Receipt” and follow the directions. Remember to save your receipts!
5) Bring receipts to Caruso Concierge at The Grove or The Americana at Brand. Concierge will be happy to log your receipts for you.
I was unsuccessful scanning a receipt. What should I do?
If you receive an error message, simply bring your receipts to the Caruso Concierge desk in the Grand Lobby of The Grove or The Americana at Brand. We will be happy to log them for you and update your point status in your Caruso Rewards account.
How do I download the Caruso app?
How can I use the Caruso app?
You can use the Caruso app to scan receipts; check point balances; see when you qualify for rewards such as complimentary parking and gift cards; access your earned parking rewards; and more.
How many points do I need to earn rewards?
For every 2,500 points you earn, you will receive your choice of one redemption reward from the reward options provided during that period. At 15,000 points, you will receive complimentary self-parking for one year and an automatic gate opener that works at The Grove and The Americana at Brand. At 25,000 points, you will receive complimentary valet parking for one year (with a self-parking option included).
How can I track and redeem my points?
You can track your points on the Caruso mobile app, online at TheGroveLA.com or AmericanaAtBrand.com, or by speaking with Caruso Concierge at either location. You will be notified by email when you have earned a reward.
When do my points/rewards expire?
You will receive a $25 gift card every time you earn 2,500 points. You will have 90 days from the date earned to redeem your reward at Caruso Concierge before it expires. Your points will continue to accumulate until you reach the 25,000-point level, at which time you will receive a one-year valet parking reward (with a self-parking option included). After you have redeemed your reward at the 25,000-point level, the rewards tiers will continue in 2,500-point increments all over again. Caruso reserves the right to change or modify the point structure of Caruso Rewards at any time.
How do the parking rewards work?
At 15,000 points, you will receive one year of complimentary self-parking and an automatic gate opener that works at The Grove and The Americana at Brand. For each self-parking reward you earn, your annual parking reward will be upgraded to give you a full 12 months of remaining complimentary self-parking.
At 25,000 points, you will receive one year of complimentary valet parking (with a self-parking option included). For the self- and valet parking rewards, you will need to stop by the Caruso Concierge desk at either The Grove or The Americana at Brand to receive an automatic gate opener and instructions.For each valet parking reward you earn, your annual parking reward will be upgraded to give you a full 12 months of remaining complimentary valet parking.
Any guest who spends $250 or more in one day at either property will receive a one-day valet or self-parking validation, valid for up to 30 days.
Where can I use my rewards gift card?
Our Caruso Rewards gift card is redeemable at all stores, restaurants and movie theaters at The Grove and The Americana at Brand.* American Express gift cards cannot be purchased with your Caruso Rewards gift card.
*Some exceptions may apply.
For any questions related to your Caruso Rewards account, please contact Rewards@Caruso.com.
How can I reset my password?
Go to the login screen and click the Forgot Password? link. Type in the email address for your account and reset password instructions will be emailed to that address. When choosing a new password please make sure it is at least six characters in length and includes at least one lowercase letter (a-z) and one digit (0-9).