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Important Update

Caruso Rewards is no longer accepting receipt submissions for points. The final date to earn points was September 2, 2020. If you earned rewards prior to the deadline, please visit Caruso Concierge to redeem them. All previously earned parking rewards will remain available through their respective expiration dates.

Thank you to all our members for your loyalty and support. We look forward to serving you again very soon with a new and exciting program.

Until then, we invite you to continue shopping, dining and enjoying everything The Americana at Brand has to offer.

Frequently Asked Questions

HOW DO I REDEEM REWARDS?

If you earned rewards prior to September 2, 2020, please visit Caruso Concierge to redeem them, or contact us at Rewards@Caruso.com for assistance.

HOW DO I SEE IF I HAVE PENDING REWARDS?

If you are unsure whether you have available rewards on your account, you can view your account status at CarusoRewards.com. For further assistance, please contact us at Rewards@Caruso.com, or visit Caruso Concierge.

How long do I have to redeem my rewards?

Rewards expire within 90 days. You may pick up your rewards at Caruso Concierge before the 90-day expiration, on or before December 1, 2020.

When is the last day I can earn a $25 rewards gift card?

The last day to submit receipts and earn a reward was September 2, 2020.

Will my rewards go away?

Any rewards not redeemed within 90 days from the date earned will expire, on or before December 1, 2020.

Will I still be able to use my $25 gift cards after the program ends?

Yes, participating tenants at The Grove and The Americana at Brand will continue to accept Caruso Rewards gift cards.

Where can I use my Rewards gift cards?

Our Caruso Rewards gift card is redeemable at all stores and restaurants at The Grove and The Americana at Brand.* American Express gift cards cannot be purchased with your Caruso Rewards gift card.

*Some exceptions may apply.

For any questions related to your Caruso Rewards account, please contact Rewards@Caruso.com.

Can I still redeem my Sprinkles birthday cupcake?

This birthday reward is no longer available.

My points are not showing up in my account. What should I do?

Please email your name and account number to Rewards@Caruso.com for assistance. The last day to submit receipts and earn rewards was September 2, 2020. If you attempted to submit a receipt prior to the deadline but don’t see it reflected in your account, please include a photo of your receipt and the date you submitted it in your email.

How can I track and redeem my points?

You can track your remaining points via your account at CarusoRewards.com or by visiting Caruso Concierge. If your points balance reflects an earned reward prior to September 2, 2020, please visit Caruso Concierge to redeem it.

When do my points expire?

You will have 90 days from the date earned to redeem your reward at Caruso Concierge before it expires. All points will expire December 1, 2020. Caruso reserves the right to change or modify the point structure of Caruso Rewards at any time.

What happens to my account when the program ends?

You will have 90 days from the date earned to redeem your reward at Caruso Concierge before it expires. All points will expire December 1, 2020. Caruso reserves the right to change or modify the point structure of Caruso Rewards at any time.

When does my yearly parking reward expire?

Active parking privileges will be available for the duration of the privilege, based on the month and date earned.

Can I still get free parking for spending $250?

Yes. Please visit our Concierge Desk for your same-day self-parking validation with purchases of $250 or more.

How do the parking rewards work?

Any guest who spends $250 or more in one day will be rewarded with a same-day self-parking validation. Please visit Caruso Concierge to redeem.

How and when do I submit my receipts for my points?

The final date to submit receipts was September 2, 2020. If you attempted to submit a receipt prior to the deadline but it is not reflected in your account, please email Rewards@Caruso.com with a photo of your receipt and the date you submitted it.

I was unsuccessful scanning in a receipt. What should I do?

The final date to submit receipts was September 2, 2020. If you attempted to submit a receipt prior to the deadline but it is not reflected in your account, please email Rewards@Caruso.com with a photo of your receipt and the date you submitted it.

How can I use the Caruso App?

The Caruso app is now available to all of our guests, featuring a look inside the world of Caruso with every destination for shopping, dining, resort experiences, luxury residences and entertainment. Explore everything our properties have to offer. We look forward to your next visit!

I can no longer access the Caruso App

The Caruso app was available to access Caruso Rewards accounts through September 2, 2020. If you have any questions regarding your account, please email Rewards@Caruso.com or visit Caruso Concierge.

How do I access my parking barcode?

Log into your account through carusoparking.com to access your barcode. You can download the barcode into your digital wallet. You may also visit Caruso Concierge for applicable validation.

How can I reset my password?

Go to the login screen and click the Forgot Password link. Type in the email address for your account and password reset instructions will be emailed to that address. When choosing a new password, please make sure it is at least six characters in length and includes at least one lowercase letter (a-z) and one digit (0-9)